SaaS Implementation
Implementation Specialist
Red Team Software
Orlando, Florida
Introduction
As an Implementation Specialist with Red Team Software, I was responsible for guiding commercial construction contractors through the onboarding and implementation of their project management software. My role involved working closely with clients to understand their needs, training users remotely, and ensuring smooth software adoption across their teams. Additionally, I had the opportunity to speak at conferences, delivering training sessions to larger audiences, and sharing insights on how to optimize the use of Red Team Software. This role allowed me to leverage my passion for training, while also building strong relationships with clients, and driving the successful adoption of innovative technology.
Key Responsibilities
Led software implementation and onboarding for commercial construction contractors, ensuring seamless adoption of project management solutions.
Collaborated with cross-functional teams, including sales and product development, to refine implementation strategies and improve user experience.
Managed multiple client projects simultaneously, ensuring timely deployment and successful software adoption.
Delivered in-person implementation training at industry trade conferences, reinforcing best practices and enhancing client success through live, interactive sessions.
Skills Developed
Client Onboarding & Training: Delivered personalized software training to clients, ensuring smooth adoption and use of project management software.
Customer Relationship Management: Built and maintained strong relationships with clients to ensure satisfaction and successful software implementation.
Remote Training: Developed and conducted remote training sessions for end-users, providing clear guidance on software functionality and troubleshooting.
Presentation & Public Speaking: Led conference sessions, delivering in-depth software training to larger audiences and sharing best practices.
Technical Support: Provided ongoing support to clients, resolving technical issues, answering questions, and ensuring continued software functionality.
Project Management: Managed the implementation process for multiple clients, ensuring timelines were met and client needs were addressed promptly.
Problem-Solving & Troubleshooting: Identified and addressed client challenges during software adoption, ensuring issues were resolved efficiently.
Software Configuration Guidance: Assisted clients in understanding software features and best practices to tailor the solution to their specific project needs.
Cross-Functional Collaboration: Worked closely with product development teams to relay client feedback and drive improvements in software features.
Documentation & Training Material Development: Created training manuals and resources to ensure clients could independently use and troubleshoot the software after training sessions.
Let's Connect
Curious about how I helped clients improve their operations? Let’s discuss how I can support your team in adopting new software.