Emergency Medical Services
Operations Supervisor
Ambulance Service of Manchester
Manchester, Connecticut
Introduction
As an EMS Operations Supervisor, I played a pivotal role in ensuring the efficiency, effectiveness, and safety of emergency medical services. My responsibilities extended beyond day-to-day operations—I was deeply involved in training, leadership development, and process improvement to enhance both individual and team performance. By creating and maintaining an in-house training program, I worked to equip EMS personnel with the critical skills and knowledge needed to deliver high-quality patient care in high-pressure environments. With a strong focus on mentorship, operational readiness, and continuous improvement, I strived to foster a culture of excellence within the department.
Key Responsibilities
Supervised and supported EMS personnel, ensuring high standards of patient care and operational efficiency.
Served as a Field Training Officer (FTO), mentoring new EMTs and paramedics to develop their clinical and operational skills.
Led the creation, administration, and maintenance of an in-house training program, improving staff readiness and continuing education.
Collaborated with leadership and external agencies to ensure compliance with industry standards and best practices.
Skills Developed
Leadership & Management: Supervised a team of EMS personnel, managing operations and ensuring efficient service delivery during emergencies and routine calls.
Training & Development: Led the creation, administration, and maintenance of an in-house EMS training program, including providing Field Training Officer (FTO) support to new recruits.
Incident Command: Implemented and supervised the use of Incident Command System (ICS) protocols during large-scale emergencies, coordinating with other agencies and departments.
Crisis Management: Responded to high-stress, critical situations with a calm demeanor, making quick decisions that prioritized patient safety and team effectiveness.
Clinical Proficiency: Delivered advanced pre-hospital care, including assessment, treatment, and transport, in line with EMS protocols and best practices.
Credentialing & Certifications: Maintained and supported the ongoing professional development of staff, including credentials and certifications such as ACLS, PALS, PHTLS, CEVO, and NIMS.
Regulatory Compliance: Ensured adherence to medical, legal, and safety standards, as well as organizational policies and state/national EMS protocols.
Quality Assurance & Performance Improvement: Assisted in the review and development of quality improvement initiatives, utilizing patient care reports and feedback to improve service delivery.
Interagency Collaboration: Coordinated effectively with hospitals, fire departments, law enforcement, and other public safety agencies during multi-agency responses.
Operational Efficiency: Enhanced operational efficiency by streamlining processes, improving team communication, and optimizing response times.
Documentation & Reporting: Maintained accurate records of patient care and operational data, ensuring compliance with local, state, and federal regulations.
Patient Advocacy: Ensured patient needs were met with dignity and respect, communicating effectively with patients and families during transport and care.
Relevant Certifications:
ACLS (Advanced Cardiovascular Life Support)
PALS (Pediatric Advanced Life Support)
PHTLS (Prehospital Trauma Life Support)
BLS Instructor (American Heart Association)
CEVO (Certified Emergency Vehicle Operator)
Multiple NIMS Certifications
Let's Connect
Interested in transforming EMS training? Let's connect and discuss how my hands-on approach could support your agency.