Professional Experience Overview
A snapshot of my career journey in public safety, training, and leadership.
With a career spanning public safety, emergency response, training, and leadership, I’ve gained a wealth of experience across various roles. Below is a snapshot of my journey. Click on each role to explore more details.
City of Grapevine
2025-Present
Emergency Communications Specialist
Key Contributions
Served as a critical communications link between the public and first responders, managing emergency and non-emergency 9-1-1 calls with precision and composure.
Assessed call priority and dispatched Police, Fire, and EMS resources efficiently across multiple radio frequencies and computer-aided dispatch (CAD) systems.
Provided calm, clear, and compassionate pre-arrival instructions to callers during life-threatening emergencies.
Maintained accuracy while multitasking across high-volume calls, data entry, and real-time interagency coordination.
Ensured compliance with TCOLE, TCIC/NCIC, and NIMS standards, contributing to the department’s overall readiness and professionalism.
Red Team Software
2023-24
Implementation Specialist
Key Contributions
Led software implementation and onboarding for commercial construction contractors, ensuring seamless adoption of project management solutions.
Collaborated with cross-functional teams, including sales and product development, to refine implementation strategies and improve user experience.
Managed multiple client projects simultaneously, ensuring timely deployment and successful software adoption.
Delivered in-person implementation training at industry trade conferences, reinforcing best practices and enhancing client success through live, interactive sessions.
Churchill McGee, LLC
2022-23
Assistant Project Manager
Key Contributions
Supported project managers by coordinating schedules, budgets, and resources to ensure smooth project execution.
Streamlined processes to improve organization and efficiency within the company.
Facilitated software implementation by training staff on new project management tools.
Collaborated with cross-functional teams to maintain clear communication and resolve project challenges.
City of Lexington (KY), Division of Enhanced 911
2012-22
Telecommunicator, Sr.
Key Contributions
Managed emergency call-taking, dispatching, and interagency coordination for Lexington Police and Lexington Fire
AHA CPR Instructor
Fostered strong working relationships with Lexington Fire Department to enhance coordination and improve emergency response efficiency.
University of Kentucky Medical Center - Transplant Clinic
2010-12
Lead Phlebotomist
Key Contributions
Provided specialized phlebotomy services for transplant patients, ensuring accuracy and patient comfort.
Led and trained a team of phlebotomists, enhancing efficiency and adherence to best practices.
Maintained compliance with strict medical and laboratory protocols to support patient safety and successful transplants.
Collaborated with medical staff to ensure timely and accurate specimen collection and processing.
Ambulance Service of Manchester (CT)
1989-2009
EMS Operations Supervisor
Key Contributions
Supervised and supported EMS personnel, ensuring high standards of patient care and operational efficiency.
Served as a Field Training Officer (FTO), mentoring new EMTs and paramedics to develop their clinical and operational skills.
Led the creation, administration, and maintenance of an in-house training program, improving staff readiness and continuing education.
Collaborated with leadership and external agencies to ensure compliance with industry standards and best practices.
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